Skip to content
Contact us
  • There are no suggestions because the search field is empty.

eWinery Returns and Refunds

Overview for all the returns and refunds in eWinery

Returns and Refunds

Returns and Refunds can be completed directly through eWinery Solutions if you have a payment gateway installed and it is configured for refund processing. The ability to process returns and refunds within eWinery Solutions is also settings and permission based. Should you not see the 'Refund' tab available in the order profile, please contact vinSUITE Client Services Team at support@vinsuite.com. These permissions can be added to your unique login.

IMPORTANT: Refunds can only be processed through eWinery Solutions after the funds have settled with your payment processor. This usually occurs the next day after the order completes. If you process a refund in eWinery Solutions the same day your only option will be to void the order.

Beginning a Return/Refund

  • The Refund tab is only available once the charge for the order has settled through the payment gateway. If the charge for the order has not yet settled, you will see the void tab, which gives you another option for reversing a charge.
  1. Search for the order that needs to have the full return processed by selecting the Store icon from the main menu. The page defaults to Orders in the sub navigation. Use the Search Orders pane on the left to locate the order using the available fields. For additional information, please visit the eWinery Search for an Order page.
  2. Once the order is located you may open the order profile by clicking on the magnifying glass to the right of the order.
  3. Depending on your order configurations you will see many tabs across the top of the order. Select the Refund tab to the right to open the refund history and access the 'Create Refund' tool. The refund tab will show any refund history against this order.


Options for Returns and Refunds

Once you have opened the Refund tab, you will be presented with 4 options for how you ant to process your Return or Refund. Choose from the list below to continue processing your return.

All products of a given order are returned to inventory and a credit is issued for all monies paid toward the order.

  • Some but not all items are returned to inventory and a credit is issued equal to the dollar amount of the returned products.
  • All monies for a given order are credited back to the customer. No products are returned to inventory.
  • Some but not all monies associated with a given order are credited back to the customer and no products are returned to inventory.
  • Reason Codes are attached to the above actions to further categorize the reason for the action.