CartClear

Use this tab to run the Cart Clearing utility.

What is Cart Clearing?
As your customer's shop for wines on your website, they place products into their shopping cart. We use the contents within the customer's shopping cart to create their order by calculating taxes, shipping and discounts. Occasionally customers start their shopping experience but do not complete their order. We assign these Abandoned Shopping Carts the 'Incomplete Order' status. However, these abandoned shopping carts could potentially cause a problem for products with inventory tracking enabled, particularly those in limited supply. For example, if you have a wine product with an inventory of 24 bottles on hand and a customer places 20 bottles into their shopping cart, you then have only 4 bottles remaining for sale. We currently run an automated cart clearing process on a daily basis to remove any outstanding products from abandoned shopping carts. We also provide an option to manually clear your shopping cart.

Manual Cart Clearing Activation
To enable the The Manual Cart Clearing Function, you will first need to contact our Support Desk at support@vinsuite.com & request we enable the The Manual Cart Clearing feature for you.

Manual Cart Clearing Instructions
In the eWinery admin panel, click the 'Settings' option located in the top right section of the screen. This will open the Settings dialog utility. Select the Carts tab & click the plus sign.



Once the Cart Clearing process has completed, a dialog box will display showing how many carts were cleared.

Best Practice: The Manual Cart Clearing utility can be run anytime, but general best practice is to wait a minimum time interval of one hour between each execution. This best practice especially applies to website stores with high-volume sales.

Note The Carts Clearing utility only removes products from carts with an open order status of 'Incomplete" and whose session has been inactive for a minimum of two hours.

Note The Carts Clearing utility only removes products from carts with an open order status of 'Incomplete'. It does not clear inventory from orders having the following open order statuses:

• Pending Order
• Pending Club Order
• Saved Order
• Quarantined Order (Only Applies to ShipCompliant users)

Additional information on order status is available here.

Note: For clients using the 'CartStack' Cart Abandonment tool, please be aware that manually clearing carts may interfere with the customer's ability to later recover their abandoned order.