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Fulfillment - ShipCompliant Product Configuration

How is ShipCompliant configured for fulfillment?

vinSUITE sends orders into ShipCompliant for fulfillment using the fulfillment location InHouse. ShipCompliant can then route orders to the appropriate fulfillment location, such as InHouseUPS or InHouseFedEx, based on shipping type.

How do club orders move through ShipCompliant?

Club orders are sent to ShipCompliant with the ship date from each order. ShipCompliant typically holds the order until the day of shipment before releasing it to the fulfillment provider, which helps prevent early shipment. In ShipCompliant, these orders appear in the Sent To Fulfillment status.

How can I confirm an order reached ShipCompliant?

You can confirm this in vinSUITE by checking the Notes section of each order. Orders already pushed to ShipCompliant can also be identified there by their fulfillment status.

How do I configure ShipCompliant to exempt non-wine products from compliance checking?

To exempt non-wine products from compliance verification, create two products in ShipCompliant:

  1. Log in to ShipCompliant.
  2. Go to Setup.
  3. Select Products.
  4. Click Add Product.
  5. Create a product with these values:
    • Product Distribution Type: Wholesale / Direct
    • Product Type: General Merchandise
    • Supplier: not editable
    • ProductKey: GeneralMerchandiseNonTaxable
    • BrandKey: blank
  6. Click Save.
  7. Repeat the same steps using:
    • ProductKey: GeneralMerchandiseTaxable

What happens after the ShipCompliant products are set up?

After the two products are created, non-wine products can be marked as exempt from compliance checks on the vinSUITE side. The setup can then be tested to confirm it is working as expected.

What should I check if fulfillment is not routing correctly?

Check the following:

  • vinSUITE is sending the order into ShipCompliant
  • The order shows in ShipCompliant with the correct fulfillment status
  • The fulfillment locations in ShipCompliant are set correctly for the shipping type
  • UPS and FedEx are active in the ShipCompliant account
  • The ShipCompliant product setup includes the required GeneralMerchandiseNonTaxable and GeneralMerchandiseTaxable products