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Invalid token referenced; token does not exist.

This error occurs because Globalpayments (formerly OpenEdge), the payment processor, no longer has the stored credit card information associated with the token.

Fixing the "Invalid Token Referenced" Error

Overview

When processing payments in vinSUITE, you may encounter the following error message:

"Invalid token referenced; token does not exist."

This error occurs because Globalpayments (formerly OpenEdge), the payment processor, no longer has the stored credit card information associated with the token. vinSUITE does not store actual card details; instead, Globalpayments provides a secure token as a reference for future transactions. If this token becomes invalid, payments cannot be processed.

Common Causes of This Error

  • Expiration date updates — Updating a card's expiration date can invalidate the existing token.
  • Changes to saved card details — Editing details such as the billing address can invalidate the token.
  • Token expiry due to inactivity — Tokens can expire if unused for an extended period, per Global Payments' retention policies.

How do I resolve the "Invalid token referenced" error?

Resolve the error by removing the invalid card from the member's wallet, re-adding it to generate a new token, and reprocessing the order. Follow these steps in order:

  1. Remove the expired or invalid card. Go to the Member's Wallet in vinSUITE, find the stored credit card associated with the invalid token, and delete it from the wallet.
  2. Add the credit card again. Click Add New Payment Method in the member's wallet. Enter the credit card details — the same physical card may be used and will receive a new valid token. Save the new card information.
  3. Update the payment method on the order. Open the Order Details page, change the payment method to the newly added card from the wallet, and save the order changes.
  4. Process the order. Attempt to process the order again. If the payment succeeds, future orders will process normally.

What If the Issue Persists?

If re-entering the credit card does not resolve the issue, the problem may relate to Globalpayments' internal policies or restrictions.

Global Payments Support: Visit the Global Payments website or call 800-774-6462 to verify current contact details.

Need More Help?

If you continue to experience issues, submit a support ticket via the vinSUITE Community Board or contact:

  • 📧 vinSUITE Support
  • 📞 877-269-3767
  • 🕒 Monday–Friday, 8 AM–5 PM PT (see the vinSUITE Community Board for current hours)

Don?t worry?this is usually a quick fix, and our team is here to help!