Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Recall Pending Orders with Desktop POS (NVPOS)

Instructions to update the customers card in Desktop POS (NVPOS) and complete their pending club order in the tasting room.

Pending Orders in NVPOS


In the instances where a Club Member's order has an invalid form of payment and that member comes to the tasting room to pick up their wine, you can BOTH update the customers card and complete their pending club order in the tasting room.


This option requires that you use the NVPOS software in your tasting room. The TotalRecall tool mentioned below is an add on to NVPOS. If you do not have TotalRecall, contact our sales team at info@vinsuite.com.

Filter by Last Name Show all orders since Click the "Search" button to apply the filter(s)

  1. At the Tasting Room Cash Register Terminal, launch Microsoft Store Operations POS and log in.

  2. Click the TotalRecall button on the custom POS buttons portion of the transaction screen.

  3. You will see orders originating from your eCommerce provider with a status of ?Saved? in the grid queued up to import to RMS for completion
  4. Narrow down your search further by using one or of the supplied filters:

  5. You can also select a customer into the transaction and determine whether or not they have an order that applies to the settings configured in CustomerCentral from step 10 on the HTML Status Bar

  6. Click the "Show Items" button to view detail level information e: items contained in the transaction.
  7. Do you want to import this order to POS for completion? Click the "Select Order" button.
  8. The applicable customer will appear in the transaction along with all associated items.

  9. If one or more items do not exist in the RMS database, an error message will appear:

    To allow the order to flow through to POS, add the ItemLookupCode (SKU) in POS with matching dimensions of the SKU in your eCommerce Admin Panel.






  10. Process the order as you would a standard POS transaction. The original eWinery order will be cancelled and will flow up with the appropriate order type (ie. ?Club? if an Uncharged or Declined Will Call) and with the pre-configured order prefix for RMS orders.