Process Full Money Refund

IMPORTANT: Full Refunds can only be processed through eWinery Solutions after the funds have settled with your payment processor. This usually occurs the next day after the order completes. If you process a refund in eWinery Solutions the same day your only option will be to void the order.

What is a Full Refund?

When processing a full refund all monies for a given order are credited back to the customer but no products are returned to inventory. This option would most likely be issued if the products were lost or damaged via shipping. The products would not be able to be sold again and the customer would need a refund.

When to do a Full Refund

Full refunds should be used when you need to reverse the charges for the order without bringing any of the items included on the order back into inventory. Use Full refunds for crediting back lost of broken shipments.

Processing the Full Refund:

1. Open the Original Order and go tp the Refund Tab.

2. Click 'Create Refund' on the Refund tab of the order.
   

3. Select Full Refund from the 'Return or Refund Type' drop down.
   

4. Select the Refund reason code from the 'Reason for Refund' drop down.
   
   For instructions and information on how to create 'Return and Refund Reason codes' please visit Returns and Refunds: Add/Edit Reason Codes.

5. Once the Refund Type and Reason have been selected the order detail will appear. The following line items will appear with corresponding amounts for the order;

   • Product(s)
     • Product Name
     • Unit
     • Price
     • Current Quantity
     • Refund Quantity - will default and remain at zero (0) as no items will return to inventory on a refund
     • Return to Inventory
     • Current Amount
     • Amount to Refund - this will default to the amount on the 'Current Amount'
     • Remaining Amount - will be $0.00 when processing a full refund

• Current Shipping
  • Amount to Refund - will default to current shipping amount
  • Remaining Shipping - will be $0.00 when processing a full refund
• Handling
  • Current Handling
  • Amount to Refund - will default to current handling
  • Remaining Handling - will be $0.00 when processing a full refund
• Bottle Deposit
  • Current Bottle Deposit
  • Amount to Refund - will default to current bottle deposit
  • Remaining Bottle Deposit - will be $0.00 when processing a full refund
• Sales Tax
  • Current Tax
  • Amount to refund - will default to Current tax
  • Reaming Tax - will be $0.00 for a full refund
• Total
  • Current Total - Full Order Total from completed order
  • Amount to Refund - will match Current Total and the amount of the complete order
  • Remaining Total - will be $0.00 for full refund

1. Along with all fields not being editable the 'Return to Inventory' will remain at zero (0) as no items are returned to inventory when issuing a refund.
   

2. Verify that all the order information is correct and that the 'Amount to Refund' is the correct amount. When you are satisfied with the full refund amount click the 'Process Refund' button at the bottom of the screen.
   

3. When the full refund has processed, the order will complete with the original order number followed by a R-1, 2, 3 (depending on the number of previous refunds against the order).
   

4. The [order number]-R1 will have a Refund Summary. This will provide the following information to be viewable at anytime:

   • Order Number - original order number
   • Refund Number
   • Refund Date
   • Payment By - payment type
   • Personal Information
     • Customer Billing Information
     • Customer Shipping Information
   • Order Details - items and amounts returned
     • Qty - quantity returned
     • SKU
     • Product - Product Name
     • Price
     • Total Price
     • Subtotal
     • Shipping
     • Handling
     • Sales Tax
     • Total
   • Reason for Refund - reason code selected at the time the return was created.

Returns and Refunds can be searched in the Order section by Order Number or by Order Type of "Refund". Please visit the eWinery Search for an Order page for additional information.