Process Full Return

IMPORTANT: Refunds can only be processed through eWinery Solutions after the funds have settled with your payment processor. This usually occurs the next day after the order completes. If you process a refund in eWinery Solutions the same day your only option will be to void the order.

What is a Full Return?

When processing a full return this will return all products in a given order to inventory and issue a credit for all monies paid toward the same order. Once a full return has been made, the order can no longer be edited.

Not what you are looking for? Try a different type of eWinery Returns and Refunds.

When to do a Full Return

A full return should be issued when all monies are to be returned to the customer AND all of the products on the order are to be returned to inventory.

Here are a few examples of when a full refund would be used:

• Customer was double charged.
• Customer does not want the wine.
• Order is incorrect and must be re-rung.
  

Processing a Full Return

1. Click 'Create Refund' on the Refund tab of the order
2. Select Full Return form the 'Return or Refund Type' drop down.
   
3. Select the Return reason code from the 'Reason for Return' drop down.
   *For instructions and information on how to create 'Return and Refund Reason codes' please visit Returns and Refunds: Add/Edit Reason Codes
4. Once the Return Type and Reason have been selected the order detail will appear. The following line items will appear with corresponding amounts for the order:
   • Products
     • Product Name
     • Unit
     • Price
     • Current Quantity
       Will default to maximum quantity for that product in the order
     • Refund Quantity
       Will match 'Current Quantity'
     • Return to Inventory
       Will match 'Refund Quantity'
     • Current Amount
     • Amount to Refund
       Will be the same as Current Amount
     • Remaining Amount
       Will be $0.00 when processing a full return
   • Shipping
     • Current Shipping
     • Amount to Refund
       Will be the same as current shipping
     • Remaining Shipping
       Will be $0.00 when processing a full return
   • Current Handling
     • Current Handling
     • Amount to Refund Will be the same as current handling
     • Remaining Handling Will be $0.00 when processing a full return
   • Bottle Deposit
     • Current Bottle Deposit
     • Amount to Refund Will be the same as current bottle deposit
     • Remaining Bottle Deposit Will be $0.00 when processing a full return
   • Sales Tax
     • Current Tax
     • Amount to refund Will be the same as Current tax
     • Reaming Tax Will be $0.00 for a full return
   • Total
     • Current Total Full Order Total from completed order
     • Amount to Refund Will match Current Total and the amount of the complete order
     • Remaining Total Will be $0.00 for full return
       
       NOTE: None of the fields on the above line items will be editable when processing a full return. The system will automatically enter the correct amounts to issue a full credit. Should you need to adjust the values you may want to issue a Partial Return or Partial Refund.
       
5. Verify that all the order information is correct and that the 'Amount to Refund' is the correct amount. When you are satisfied with the full return amount click the 'Process Refund' button at the bottom of the screen.
6. When the full return has processed, the order will complete with the original order number followed by a R-1, 2, 3 (depending on the number of previous refunds against the order).
   
7. The [order number]-R1 will have a Refund Summary. This will provide the following information to be viewable at anytime:
   
   • Order Number - original order number
   • Refund Number
   • Refund Date
   • Payment By - payment type
   • Personal Information
     • Customer Billing Information
     • Customer Shipping Information
   • Order Details - items and amounts returned
     • Qty - quantity returned
     • SKU
     • Product - Product Name
     • Price
     • Total Price
     • Subtotal
     • Shipping
     • Handling
     • Sales Tax
     • Total
   • Reason for Refund - reason code selected at the time the return was created.
8. Returns and Refunds can be searched in the Order section by Order Number or by Order Type of "Refund". Please visit the eWinery Search for an Order for additional information.