Typical System Down Issues (WineWare)

The Following are typical System Down WineWare Issues. We will continue to add to this list as issues come in:

Issue#1: Software will not open. The customer clicks on the WineWare/CRE Icon and nothing happens/Or an Error is displayed.

1. The CRE2004 process is still running and needs to be killed before the software can open

• Solution: Open Task Manager and Kill the App/Process

2. The attrib.pca file is corrupt or the software is not reading it correctly

• Solution: Navigate to "C:\Program Files (x86)\CRE.NET\" and find the attrib.pca file and delete it. This will cause the system to clear it's PCA code and registration. When you open the software again, you will be asked to register the software. Follow the link here for assistance with this portion

3. The PCA SQL Service has stalled or stopped running

• Open the server machines services and restart the SQL Server (PCAMERICA) service

4. If these steps do not solve the issue, please call PCAmerica for additional assistance

PCAmerica: (800-342-5729)

Issue#2: The software opens on Station #1 (Server Machine), but not on the other client stations.

**The solutions to issue #1 may be needed on the client machines in this case as well, but check these first to avoid having to call PCA to get registration codes reset***

1. Check Stations for Password Protected Sharing. Windows update may have toggled this on

2. Check to ensure Windows Firewall and/or Anti-Virus is not preventing the connection to the database

3. Named Pipes or TCP/IP may have been disabled on the SQL Instance (Extremely Rare)

4. If these steps do not solve the issue, please call PCAmerica for additional assistance

PCAmerica: (800-342-5729)

Issue#3: Credit Card Processing is Down.

1. Can you connect to the machine (Is the Network or Internet Down)?

2. Perform a test transaction to obtain the error message, then contact the payment processor.

3. Check the processor configuration on the Station to ensure the credentials are correct

• Click the Manager Button, then log in using the Admin Password.

NOTE: Typically the Admin Password is Admin1, Admin01, or admin. The Cashier ID is almost always 01

• Select SETUP->SETUP SCREEN then click on the Payment Processor Tab

4. If these steps do not solve the issue, please call PCAmerica for additional assistance

PCAmerica: (800-342-5729)